The following terms and conditions apply to the relationship between the ticket buyer and the organiser.
The organiser undertakes to ensure maximum safety at the venue, but cannot be held responsible for any damage whatsoever.
The spectator undertakes to respect the safety measures prescribed by the organiser. Failure to comply with these measures may result in the removal of the person causing the disturbance from the venue and the withdrawal of their ticket.
For obvious security reasons, the security service will check your belongings at the entrance to the hall. Please note the following information:
Any offender is liable and may be prosecuted.
Certain items may also be banned from entry, such as umbrellas or motorbike helmets. A locker is available for a fee if necessary.
Minors under the age of 16 are not allowed to enter theatres without being accompanied by a person of legal age with authority over them. All minors must be able to show an identity document issued by a public authority, indicating the date of birth and bearing a photograph. For health reasons, children under the age of six (6) are not admitted to the event. The organisers accept no responsibility for injuries sustained as a result of a breach of this rule.
Animals are not allowed at events for reasons of hygiene, safety and animal welfare
The ticket holder attends the event to which the ticket gives access on his/her own responsibility. All exits are considered definitive, except in exceptional cases where a ticket valid only with the present ticket will be issued.
Lost or damaged tickets will not be replaced. In general, the ticket loses its validity as soon as the spectator has left the venue. It must be available for presentation during any security check on the site.
Orders for more than 20 tickets must be placed with MKC via email billetterie[alt]mkcevents.ch [at] For numbered seats, it is recommended to take your seat 15 minutes before the start of the show. Access to the venue and numbered seats is not guaranteed after the scheduled start time of the show and no refunds will be given.
REFUSAL OF ADMISSION TO THE EVENT FOR PRINT@HOME TICKETS
The organizer may refuse entry to a spectator if more than one print-out, reproduction, copy or imitation of a print@home ticket is in circulation and the holder of a print-out, reproduction, copy or imitation of the corresponding print@home ticket has already been granted access to the event. In particular, the organiser is not obliged to check the identity of the person presenting the print@home ticket in order to verify that he or she is the ticket purchaser, nor is he or she obliged to check the authenticity of the print@home ticket insofar as the imitation or copy cannot be unmistakably identified as such at the event’s entrance control. If the print@home ticket holder is turned away for this reason at an access control, there is no right to a refund of the price paid.
RETURN OR EXCHANGE
The return or exchange of a purchased ticket is generally excluded.
POSTPONEMENT OF EVENT
In the event of a postponement or change of venue, for whatever reason, the ticket is automatically valid for the new date or venue of the event. Refunds or exchanges of tickets are generally not possible.
CANCELLATION OF EVENT
If a performance is cancelled for any reason, the tickets concerned must be presented for refund at the online box office from which they were ordered, within a maximum of 30 days of the date printed on the ticket. Only the amount shown on the ticket will be refunded.
In general, any person refusing to comply with the instructions of our security officer may be excluded from the event without compensation.